What are the responsibilities and job description for the Software Engineer III - L2, L3 Support position at JPMorgan Chase?
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Commercial & Investment Bank , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Serve as an escalation contact for L2 and L3 support teams, handling critical incidents and ensuring timely resolution.
- Collaborate with SRE, Development, and Operations teams to prevent the recurrence of major incidents.
- Troubleshoot and resolve issues related to Kubernetes clusters, deployments, and networking.
- Define and refine alerts, dashboards, and logging strategies for proactive issue detection.
- Work closely with engineering and operations teams to support deployment and maintenance activities.
- Maintain up-to-date documentation, runbooks, and knowledge articles for troubleshooting.
- Develop and enhance automation scripts to reduce manual intervention.
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3 years of applied experience
- Experience in L2 & L3 support, SRE, or DevOps roles.
- Experience in handling client-facing applications.
- Experience with Kubernetes (troubleshooting, deployment, networking, and scaling).
- Expertise in monitoring and observability tools like Dynatrace, Datadog, Apica, Prometheus, Grafana, Splunk, OTel2
- Solid understanding of incident management.
- Basic understanding of cloud platforms like AWS, GCP, Azure, and networking fundamentals.
- Experience with log management and analysis for debugging production issues.
Preferred qualifications, capabilities, and skills
- Proficiency in at least one scripting or programming language (Python, Bash, Go, etc.).
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
