Spanish Required Collections: Dialer Blend Specialist II

At Chase, you will focus on achieving business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist role is creative, exciting, and different every day. Join us to grow your career and make a difference.

As a Dialer Blend Specialist II in Collections, you will handle a mix of inbound and outbound calls to collect on overdrawn or past due accounts. By building strong rapport with customers, you will make a significant impact on the business. Your passion for customer service and inner competitiveness will help you excel in our fast-paced environment.

Job Responsibilities:

• Work in a call center environment with 100% phone-based customer interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with customers.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies, showing resiliency and adaptability in a fast-paced setting.
• Take ownership of each customer interaction, treating them with respect and responding with empathy.
• Work both independently and as part of a team.
• Abide by all applicable regulatory and departmental practices and procedures.

Required Qualifications, Capabilities, and Skills:

• Fluency in both Spanish and English is required.
• Minimum of 2 years of customer interaction or support experience, either by phone or face-to-face.
• Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment.
• High school diploma or GED required.

Preferred Qualifications, Capabilities, and Skills:

• Ability to multitask using a computer while providing customer support.
• Comfortable in a fast-paced, consistently changing environment.
• Previous experience in Collections, Sales, Retail, or Customer Service.
• Passion for helping people by solving problems and explaining solutions.