Sr. Associate - Product Program Manager - Digital Payments

Chase is seeking a product-focused Program Manager to support the Digital Payments area. In this role, you will manage and have a deep understanding of the product roadmap, help keep the team organized, and articulate the strategic vision of the product.

Job Responsibilities

• Maintains deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
• Manages operating model – responsible for documentation, implementation, and ongoing strategy and planning, product cabinets, cross-organizational stakeholder engagement and Quad (design, technology, analytics and product) collaboration. 
• Manages key executive and stakeholder updates – responsible for leading material planning and creation in partnership with Product team and extended Quad, e.g., product cabinet, business unit reviews (BURs), and other executive updates
• Proactively identifies opportunities to help amplify our work across the organization and drive partnership with Line of business (LOB) and Product teams
• Collaborates with Product Owners, Agility Leads, Engineering Leads, and Design in ceremonies to confirm impacts and scope across teams, and manage cross-product risks, dependencies and goals
• Monitors JIRA linkage and ensures traceability and health of cross dependencies and linked stories. Partners with the Agility Leads in driving continuous improvement across Enterprise/ Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

Required qualifications, capabilities, and skills

• 3 years of experience in digital, program management, product management, and Agile practices and principles
• Ability to influence stakeholders with diverse points of view and build coalition
• Structured and strategic thinker, effective communicator with excellent written communication and presentation (PowerPoint) skills
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design
• Strong understanding of product development using Agile / Scrum
• Bachelor’s degree in relevant field of study

Preferred qualifications, capabilities, and skills

• Thorough understanding of digital and mobile payments including online payments including wallets, Buy Now Pay Later, merchant acquiring & processing highly desired