Technical Implementation Associate

Step into the future of payments technology as a Technical Implementation Associate with our Technical Implementation team! In this role, you'll lead client consultations, manage integration projects, and drive special initiatives. As the go-to expert for implementation, you'll provide technical guidance and oversee card transaction testing, ensuring seamless client experiences.

With your expertise in credit card processing platforms, you'll collaborate with clients to understand their needs and offer strategic payment solutions. You'll manage project timelines ranging from 45 days to over 6 months, thriving in a fast-paced environment.

Bring your technical prowess and passion for client support to our team, and help shape the future of payments technology. Join us and make a difference today!

Job responsibilities:

• Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
• Advise clients of Chase on supported connectivity options, communication protocols, transaction record formats, and functionality related to product offerings.
• Complete integration testing requirements to ensure the client’s software integration meets all product and service requirements for feature sets, connectivity, industry, and regulation standards.
• Analyze data transmitted to the Chase test hosts or self-testing tool and communicates results to clients.
• Manage the interactive process of issue diagnoses/fixes with the client in a timely and professional manner. This may include technical conference calls with clients, integrators, resellers, hardware vendors, card brands, and other internal Chase teams depending on the circumstances.
• Act as the key point of contact for successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
• Mentor analysts and collaborates with new and existing employees working with clients on integration projects.
• Partner with sales consultants and/or other subject matter experts on client conference calls requiring advanced technical consultation.

Required qualifications, capabilities, and skills:

• Minimum of 3 years of work experience in a technical role within the credit card payment processing industry.
• Minimum of 5 years of experience in a technical role, including but not limited to networking, technical support, quality assurance, sales engineering, or business analysis.
• Minimum 2 years diagnosing complex issues in applications, data messages, network connectivity.
• Minimum 1 year of connectivity knowledge (i.e., MPLS, VPN, Internet, and Cloud) and protocol knowledge (i.e., TCP/IP, S-FTP, HTTPS).
• Experience interpreting technical specifications – in-depth understanding of how to read and interpret technical product specifications (transaction and file-based specification).
• Understands the importance of following standard operating procedures and quality control guidelines; continuously strives to improve performance.
• Proactively approaches learning about new products within Chase merchant services and works towards competency in multiple Chase processing platforms.
• Demonstrates strong analytical skills and resourcefulness when working through client issues, while progressively anticipating problems and identifying risks.
• Works with low to moderate supervision, effectively prioritizing tasks and dealing with escalated business situations to drive positive outcomes.
• Well-develops organizational skills with a passion for taking ownership of assigned cases and providing world-class client support, while strongly collaborating as a team player.
• Maintains a professional demeanor and polished communication skills to effectively deal with clients and escalations, capably working in an extremely fast-paced, high-pressure environment.

Preferred qualifications, capabilities, and skills:

• College Degree 
• Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications