Technical Implementations Connectivity Team Lead

Lead a team of Product Implementation professionals who own our Client’s Treasury Product Connectivity Onboarding experience.

As a Treasury Implementations Connectivity Team Lead within the Client Onboarding & Service Organization, you will be responsible for creating and managing a connectivity team that supports the Treasury Services onboarding business.  You will be responsible for setting team strategy, partnering with internal functions including sales, product and service, and continually improving the implementation processes and client experience. You will gather and provide data and feedback to internal business partners and ensure project management tools are developed and published. 

 Job Responsibilities

• Provide troubleshooting support to the clients and partners when needed around their file transmission connectivity to the firm 
• Provide technical guidance and support to clients during the onboarding process
• Ensure team operates effectively by adhering to implementation methodology and policies; manage team capacity and proactively manage expenses
• Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and/or retaining superior talent
• Manage client and partner expectations and understanding throughout the implementation process 
• Manage team performance through coaching and development of individuals. 
• Support client escalations effectively with a clear path to resolution 
• Identify instances of business risk and show ownership of issues when they arise 
• Foster a culture of teamwork by building and maintaining strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Create optimized workflow for a best in class connectivity onboarding experience working with product and technology teams and assist in user story creation, change management planning, and communications & training for teams on new functionality working with partners
• Utilize management reports and metrics to ensure success in meeting the team’s objectives and overseeing employee team adherence to policy and procedures

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 6 years applied experience
• Knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep technical knowledge across multiple domains, including in specific infrastructure technology 
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Experience with high risk management frameworks, industry standards, and financial industry regulatory requirements
• Excellent interpersonal, organizational, verbal and written communications along with strong presentation and negotiating skills 
• Strategic thinking with the ability to adapt to change 
• Demonstrated team building skills and ability to work in a team environment along with experience in building teams 
• Strong Technology Risk and Controls experience with Infrastructure Platforms
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities and skills 

• Experience with industry standard internet protocols (SFTP, AS2)
• PMP or other Project Management Certifications 
• Experience with Agile Development & Writing user stories 
• Ability to provide quantifiable management reporting 
• Previous management experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.