What are the responsibilities and job description for the Technical Product Delivery Manager position at JPMorgan Chase?
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Identity and Access Management, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Manages demand intake and continuously improve backlog with the team, ensuring all items are clearly described with acceptance criteria, estimated and prioritized
- Creates and maintains the product's definition and artifacts including product roadmap, strategy and vision for the product and customer facing SLOs/SLAs
- Creates and drives the go-to-market plans for the product including firmwide communications and support models
- Partners with line of business (LOB)/corporate end users and functional groups to assess needs, understand requirements and syndicate solutions that meet requirements for risk and control, audit/regulatory/compliance, client service, and user experience
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Experience in technical vendor management
- Functional areas and work experience including Identity and Access Management (IAM), RSA, Product Adoption and fine-grained access control
- Strong risk and controls background with ability to manage breaks, issues, control procedures and audits
- Outstanding written and verbal communication skills
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Strong technical background, preferably engineering based
- Accomplished track record in utilizing JIRA, Confluence and accompanying tools
- Demonstrated relationship management skills in an enterprise environment
