Technical Project Manager III - Survey Platforms

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.

As a Technical Project Manager III - Survey Platforms on our Employee Insights team, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.

Job responsibilities
 

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
• Become an expert on our industry leading Survey Platform products (Qualtrics and Survey Monkey)
• Serve as a technical liaison between our central team and our customers, understanding their business goals and technical needs
• Demonstrate your passion for innovation by identifying opportunities for enhancing our product and solution offerings, and optimizing our processes which will help us provide an excellent customer experience.
• Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes
• Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
• Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
• Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle

Required qualifications, capabilities, and skills
 

• 3 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Ability to quickly understand and troubleshoot complex systems and applications which will highlight your ability to navigate within our dynamic product organization
• Proven problem-solving and critical thinking skills, with the ability to think creatively and independently to provide scalable solutions.
• Capacity to manage multiple projects and clients at the same time, maintaining a high level of excellence for each
• Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
• Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
• Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes

Preferred qualifications, capabilities, and skills
 

• Preferred Experience in client-facing technical role, such as Technical Account Manager, Customer Success Manager, Technical Business Analyst Consultant, or similar with a focus on delivering solutions to customers. Experience managing customer expectations and deliverables through effective communication and stakeholder management.
• Experience and interest in technical domains such as CRMs, SaaS Application Management, and APIs is a plus.