What are the responsibilities and job description for the Technology Operations - Software Contracts Manager position at JPMorgan Chase?
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As a Software Contracts Manager at JPMorgan Chase within the Enterprise Technology and Infrastructure Platforms, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job Responsibilities:
- Oversee and manage enterprise-wide software contracts, collaborating with Corporate and GTI Finance teams to ensure alignment of contractual expenses and cost allocations with software products.
- Maintain and contribute to a comprehensive database of software contracts, ensuring accurate and up-to-date records including key terms, conditions, and obligations.
- Create software contract abstractions that translate technical and legal language into clear, concise, and accessible terms for non-technical stakeholders.
- Collaborate with software compliance teams to assess deployments across multiple environments, supporting cost allocations.
- Drive continuous improvement and automation of operational processes and procedures to enhance efficiency, accompanied by thorough documentation.
- Manage software invoice processing by coordinating transactions with third-party software providers, ESM vendor management, sourcing, and technology product owners.
- Provide training and support to internal teams on contract documentation processes and best practices.
Qualifications:
- Minimum of 5 years of experience in software contract management within a dynamic, fast-paced environment.
- Proven track record in overseeing and structuring large enterprise-wide software contracts.
- Skilled in negotiating business terms of software contracts with vendors to drive business value and manage financial and operational risks.
- Experience in contract documentation, technical writing, analysis, workflow management, or a related role within the software or technology industry.
- Ability to partner with Technology, Legal, and Procurement teams to define optimal terms and conditions.
- Collaborate with business partners and subject matter experts to gather demand and create financial forecasts for enterprise software contracts.
- Experience in vendor lifecycle relationship management, including issue resolution and relationship enhancement.
- Responsible for processing vendor payments via purchase orders and approving associated invoices.
- Experience in Third Party Oversight of vendor engagements.
- Familiarity with transacting software maintenance and extended support contracts is a plus.
- Understanding of software licensing rules, metrics, definitions, and their relation to usage inventory data is a plus.
- Ability to simplify complex information and present it clearly and concisely.
- Strong organizational and project management skills, with the ability to manage multiple projects and meet deadlines.
- Knowledge of SaaS contracts and licensing is a plus.
Preferred Qualifications, Capabilities, and Skills:
- Proficient in Microsoft Office, with a focus on Excel and PowerPoint.
- Understanding of financial and accounting principles.
- Familiarity with technology infrastructure and architecture, including emerging technologies.
- Proficient in using documentation tools, contract management systems, and workflow management software.
