What are the responsibilities and job description for the Technology Support III - Application Support position at JPMorgan Chase?
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support III at JPMorgan Chase within the Corporate Technology , you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
- Executing standard software solutions, design, development, and technical troubleshooting
- Writing secure and high-quality code using the syntax of at least one programming language with limited guidance
- Design, develop, code, and troubleshoot with consideration of upstream and downstream systems and technical implications
- Apply knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
- Apply technical troubleshooting to break down solutions and solve technical problems of basic complexity
- Release management and SDLC including experienced in Jules and Jenkins pipeline deployments.
- Provide primary infrastructure operational, optimization and engineering support for the on-prem, private and public cloud platform
- Follow processes to report defects, track and analyze the test results methodically and systematically so audit and lineage are always maintained
- Support Incident management and follow through to RCA finding and resolution. Requires diverse coordination skills
- Communicate effectively and work closely together with technology teams to deliver and support business aligned solutions
Required qualifications, capabilities, and skills
- Formal training or certification on Technology Support culture and principles concepts, with 3 years of applied experience
- Proficient in site reliability culture and principles, with familiarity in implementing site reliability within an application or platform
- Proficient in at least one programming language, such as Python, Java/Spring Boot, or .Net
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
- Experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Familiarity with container and container orchestration technologies such as ECS, Kubernetes, and Docker
- Familiarity with troubleshooting common networking technologies and issues
Preferred qualifications, capabilities, and skills
- Good knowledge on cloud technology
- Experience in cloud computing, preferably with AWS
