What are the responsibilities and job description for the Technology Support III - Mainframe position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial and Investment Bank's Management and Support Functions team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience with an IBM zSeries Mainframe environment.
- Knowledge of z/OS, JCL, TSO/ISPF
- Proficient usage and knowledge of COBOL/Natural
- Proficient usage and knowledge of DB2/Adabas and VSAM and utilities
- Knowledge of CONTROLM/CA7/ZEKE scheduling tools
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures.
- Experience with MQSeries communications and SyncSort.
- Experience with NDM/sFTP transmission protocols and MainView components such as CICS,MQ,OS & DB2
Preferred qualifications, capabilities, and skills
- Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
- Previous exposure to application support
- Unix/Linux/Windows Distributed Application Support
- AWS cloud experience
- Experience managing projects and migrations
