What are the responsibilities and job description for the Technology Support III - Quality Engineer - Payments Technology position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will be a part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. You will be working on creating the functional test automation suite which helps in finding bottlenecks in the application.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Design, develop and maintain automated test scripts for web and API applications.
- Collaborate with cross functional and business teams to understand application requirements and ensure comprehensive test coverage.
- Develop and maintain comprehensive documentation for automation script, framework and process.
- Carry out Functional testing for newly added features/functionalities.
- Collaborate with Developers, BA and Product team to identify and address bugs and inconsistencies in software.
- Actively participate and contribute in agile ceremonies.
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Strong Functional and Automation testing skills in both UI and API based applications.
- Experience in Test Automation using Groovy or Java, Selenium, BDD Cucumber and Database knowledge.
- Expertise in designing and building BDD/Cucumber Test Automation Framework.
- Integrate Automation suite with CI/CD pipeline and maintenance.
- Exposure to tools like IntelliJ/Eclipse, Jenkins, Gradle, Maven, BitBucket/Git.
- Experience in Agile methodology with test planning, test case creation, execution and defect tracking.
- Excellent problem solving, communication and collaboration skill to work effectively in multi-team environment.
Preferred qualifications, capabilities, and skills
- Experience with financial services systems, particularly Payments Technology
- Experience with one or more general purpose programming languages and/or automation scripting
- Good knowledge of industry-wide technology trends and best practices – public cloud
