What are the responsibilities and job description for the Telecom Payment Operations - Business and Operations Specialist position at JPMorgan Chase?
The Global Supplier Services (GSS) Telecom Payment Operations team, located in the United States and India, is responsible for accurate and timely invoice payment including audit for compliance and accuracy.
As a Telecom Payment Operations - Business and Operations Specialist in Global Supplier Services, you will be responsible for operational tasking includes invoice and supplier contract review, research, escalation, dispute management and reporting against performance metrics as well as partnering with our stakeholders and vendors. Analyze and reconcile complex telecom issues requiring specialized knowledge of Telecom invoice methodology incorporating process/policy standards within the department.
Job Responsibilities:
- Understand assigned accounts, including detailed knowledge of operations that affect the account, accounting, system interfaces that affect the accounts, telecommunication terms and contracts and overall transactions flow of operating and closing entries.
- Process and validate telecom invoices with appropriate General Ledger coding and ensuring accuracy of charges.
- Respond to, research and resolve outstanding items including past due balances, late fees and charge variances.
- Communicate with clearing partners to facilitate resolution of outstanding items. Clearing partners will include internal stakeholders and external vendors/suppliers.
- Identify exemptions to standards on assigned accounts, determining underlying causes and escalating to the supervisor and/or clearing partners as appropriate. Identify and communicate with other departments as applicable.
- Prepare reports timely on disputed/recouped charges as savings according to business standards.
- Maintain complex and accurate documentation to support disputed items in accordance with appropriate telecom contracts and tariffs and in compliance with Corporate Accounting practices and policies.
- Collect, process and tabulate data and statistics for monthly reporting needs on a timely basis.
- Obtain thorough understanding of cost center bill-out concepts, allocation codes, general ledger practices and all corporate and/or vendor systems and interfaces that affect the timely processing and posting of vendor accounts.
- Analyze, dispute, track and report contract billing irregularities timely including variations from contractual rates, unauthorized or third-party charges, duplicate billing, disconnected services, and early termination fees.
- Analyze/communicate out-of-condition abnormalities in monthly statistics to management.
Required qualifications, capabilities, and skills:
- Strong MS Office knowledge specifically Excel, PowerPoint and Access skills
- 2 years of related experience in financial services industry
- Excellent written and oral communication skills and research skills
- Reconciliation of accounting and understanding of transaction flows, system interfaces and bank operations
- Understanding of key controls and how they impact the business from an operational, accounting and/or systems perspective
- Ability to effectively influence and foster partnerships with peers, management, and business partners to achieve objectives
- Strong communication, listening, and presentation skills
- Exceptional problem-solving skills as well as the ability to create logical and realistic solutions
Preferred qualifications, capabilities, and skills:
- 2 years of personnel management or team lead experience
- Knowledge of Telecommunications and Telecom Vendor Management
