What are the responsibilities and job description for the Transactions Specialist II - Remediation Team position at JPMorgan Chase?
At Chase, you will focus on business results by offering options and finding solutions to help our customers.
As a Transaction Specialist II, in Remediation, you will be reviewing images of paper items on a computer (such as checks), verifying, and correcting the information that is captured electronically via the 10-key section of your keyboard. This will include correcting the dollar amount, routing number, account number, check number, and in some cases the payee's name. Much of your day will be spend doing numeric data entry, so familiarity, speed, and accuracy with the 10-key section of your keyboard is critical. Some overtime will be required. In this role, you will need to have a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment.
Job Responsibilities
- Review and correct deposit/check transactions identified as bad or defective prior to nightly processing
- Complete work in a timely manner to meet our Service Level Agreements
- Promote strong internal controls through proactive identification and communication of issues
- Support corporate and line of business projects that impact deposit accounts
- Ensure adherence to corporate accounting, compliance, and risk policies
Required qualifications, capabilities, and skills:
- Numeric data entry using the 10-key keypad
- Typing skills
- Basic computer knowledge: Outlook Email, Microsoft Word, and web browser navigation
- High degree of motivation, initiative, sense of urgency and professional demeanor
- Ability to work well under pressure
- Excellent written and verbal communication skills
- Exercise independent judgment in a variety of situations
- Strong time management and attention to detail to ensure quality
Preferred qualifications, capabilities, and skills:
- Proficiency with MS Excel, Word, Outlook, and PowerPoint
- Ability to learn policies, procedures, and processes quickly
- Savvy with Internet/Intranet usage
Work Schedule:
Candidates must be available to work schedules within our operating hours, which may include days and weekends. Position is Friday through Monday from 10:30 a.m. to 9:00 p.m. Central Time, with potential overtime as needed.
This position may also require working non-traditional or additional hours based on business needs.
