What are the responsibilities and job description for the Transactions Specialist IV - Team Lead position at JPMorgan Chase?
Join our team at Chase as a Transactions Specialist IV, where you'll drive business success, deliver innovative solutions to our customers, and engage in creative, exciting work daily. This role offers a unique opportunity to advance your career in a dynamic and diverse environment.
As a Transactions Specialist IV in the Global Document Services department, you'll play a crucial part in overseeing lower level specialist to ensure smooth operation of equipment. You will support production of mail products from our various lines of businesses such as Retail, Card Services, Retirement Plan Services, Private Bank, and Treasury Services. Your contribution will be key in creating and maintaining the quality of our mail system.
Job responsibilities
- Assist supervisory and management team in communication process changes and operational requirements, Side-by-side training and coordination of any/all new hire training
- Participating in daily/weekly audits to gather and report statistical information to management
- Research and provide recommendations on performance error investigations, root cause, and resolution
- Validate production’s input and output daily, with an emphasis on risk control measures, maintain and ensure global document services standard operating procedures are followed at all times
- Oversee shift operations and pass on updates, informing Supervisors/Managers and peers of current day’s process delays or breakdowns
- Resolve issues related to production and/or quality, Meet and or exceed all internal Service Level Agreements
- Ensure that all department and bank guidelines are followed as they relate to operations, internal audit and security, and general management practices
Required qualifications, capabilities, and skills
- Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity, Good attention to detail
- Must be able to work overtime, as needed, along with Holidays and Weekends
- Must be team-oriented with strong interpersonal skills and the ability to work in a global matrixed organization
- Able to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts
- Able to stand 8 to 10 hours per shift, must be able to stand/walk for long periods of time
- Problem solving and analytical skills required, with ability to think independently
- Strong verbal and written communication skills for interaction with various areas of the firm and levels of management
Preferred qualifications, capabilities, and skills
- Willing to participate and maintain departmental work area maintenance
- High school diploma preferred, or five years of production environment work history
- Ability to effectively multi-task and work under pressure
Work Schedule: Monday - Friday 3:00pm - 11:30pm
Shift differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
