What are the responsibilities and job description for the Transactions Supervisor - 2nd Shift position at JPMorgan Chase?
Join our Receivables Operations division and play a pivotal role in transforming traditional payment processing. As a Transactions Supervisor, you will drive efficiency and customer satisfaction by expediting payment collections and account updates, reducing costs, and enhancing the crediting of deposits.
As a Transactions Supervisor in Receivables Operations, you will oversee daily workflows, manage a dynamic team, and ensure high-quality remittance processing. Your leadership will be key in maintaining strong customer relationships and optimizing operational performance.
Job responsibilities:
- Oversee daily workflow of specific workgroups and segments of the process
- Manage a team of full and part-time frontline employees
- Handle complex customer relationships using service improvement tools
- Take direct ownership of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Inform shift manager of process delays and resolve production obstacles
- Provide guidance and development to Team Leaders and Operations team members
Required qualifications, capabilities and skills:
- 2 years supervisory/leadership experience
- Ability to lead, direct, and be visible to staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Good decision making skills as well as exceptional written and verbal communication skills
- Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
Preferred qualifications, capabilities and skills:
- Remittance processing experience
- Experience in a financial services environment
Schedule: Monday-Friday 5:30pm-2am
Differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
