US Private Bank- Digital Client Service Vice President

If you are a collaborative team member, solutions orientated and delivers premier client service, J.P. Morgan is the place for you!

As a Digital Client Service Vice President in the Private Bank you will lead a team responsible for all online needs of large family and institutional clients.  You will partner with Bankers, Client Service Associates, various Product Partners, and Operations teams to deliver a seamless and integrated approach to the Private Bank client online experience. 

Job Responsibilities

• Act as the Digital Client Service Team Lead, overseeing a small team of Digital Client Service Associates
• Provide exceptional service to Private Bank clients within the digital platform
• Offer training and guidance to clients on effectively using digital platforms and tools
• Utilize multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts
• Research, follow up, and resolve client inquiries and problems through effective interaction with clients, advisors, client service associates, product partners, branch operations areas, and other staff in a timely and professional manner
• Maintain up-to-date knowledge of digital banking products and services to effectively address client questions and concerns

Required Qualifications, Capabilities, and Skills

• 7 years of client facing experience in the financial services industry
• Strong to exceptional interpersonal, verbal, and written communication skills
• Experience with banking and investment products, including online banking
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint)

Preferred Qualifications, Capabilities, and Skills

• College degree or equivalent financial services/banking industry experience preferred
• Prior experience leading a client facing team of direct reports in a high volume environment
• Experience working with large families and institutional clients