Vendor Management Analyst I

If you have strong public speaking skills, thrive under pressure, and are flexible with travel, this role is ideal for you! You'll need a deep understanding of Chase processes and the ability to clearly articulate them to support our policies and procedures. Success in this position requires working effectively in high-pressure environments and independently providing insightful recommendations with minimal oversight, all in alignment with Chase's standards.

As a Vendor Management Analyst I within JPMorgan Chase, you will be tasked with representing Chase in Card litigation proceedings, which may include depositions, trials, mediations, arbitrations, or other hearings. The role is crucial to Card Collections Litigation and will require you to appear remotely or in-person to provide testimony. This position will require the preparation of necessary materials in advance of an appearance and extensive collaboration with business, internal, and external legal partners to establish clear responsibilities and deadlines. 

Job responsibilities:

• Facilitate the preparation of materials needed for appearances.
• Collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines.
• Escalate case-related issues to management and JPMC legal partners in a timely manner.
• Incorporate technical and functional knowledge to guide independent thought and action.
• Adhere to the risk and control agenda for the department.
• Assist in the identification and escalation of system and process-related issues and improvement opportunities.
• Testify at litigation proceedings in a clear and concise manner.
• Arrange personal travel to appear in-person and adhere to travel and expense policies.
• Operate as a Subject Matter Expert for Chase procedures and processes.
• Work in a high-pressure environment.
   

Required qualifications, capabilities, and skills:

• Bachelor’s Degree
• 3 years of business operations experience in collections, process management, or financial services
• Knowledge of litigation processes and serving as a witness, with meticulous attention to detail for accuracy in testimony and reports with proven experience in resolving conflicts effectively with results-driven approach and the ability to analyze complex data and draw logical conclusions
• Strong verbal and written skills to articulate findings clearly and persuasively
• Ability to meet deadlines while managing an independent workload in fast-paced environments with multiple priorities
• Willingness to adjust work hours to address real-life disruptions
• Knowledge of Chase processes/procedures and operations, with critical thinking skills for effective cross-examination responses 
• Confidently with public speaking, especially in courtroom settings, with the capability to remain impartial and provide unbiased testimony based on evidence and professional expertise
   

Preferred qualifications, capabilities, and skills:

• Knowledge of internal JPMC systems, such as ICP, C3 and DTS
• Proficient in organizational, time management, and follow-up skills 
• 2  years of leadership experience