What are the responsibilities and job description for the Vice President Product Delivery Manager - Credit and Identity position at JPMorgan Chase?
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Connected Banking, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery.
- Develops and produces comprehensive Delivery & Release Management Performance Documentation to track progress, identify areas for improvement, and ensure transparency in product delivery processes
- Ensures all product delivery processes adhere to internal compliance standards, conducting regular reviews to measure adherence to compliance requirements, documenting findings, and implementing course correction actions as necessary
- Evaluates and enhances delivery and release readiness processes and decision-making frameworks, to recommend improvements that streamline operations and optimize team performance
- Coordinate and manage stakeholders to ensure smooth delivery of product features.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proven organizational skills with a high level of proactive, personal initiative, strong work ethic, and ability to work independently and across functional teams
- Exceptional critical thinking and analytical skills
- Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment
- Strong communication and interpersonal skills
- Customer focused with the ability to turn insights into action
- Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework
- Strong expertise and experience in working within an agile product delivery lifecycle
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
