Chase Travel Group Operations & Field Communications Manager, VP

JOB DESCRIPTION

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The Chase Travel Group Operations & Field Communications Manager will play a strategic role in supporting the Chase Travel Group Operations organization. The travel industry is ever-changing and this position is central to our day-to-day operations, implementing communications strategies to prepare and inspire our leading travel organization on AI and machine learning, shared services Centers of Excellence and mid- and back-office Operations.

As a Chase Travel Group Operations & Field Communications Manager VP you will oversee communication strategies across the Chase Travel Group Operations organization as well as partner with Servicing teams on field communication support to our Travel Advisors. You will develop and execute a comprehensive communication strategy that aligns with key business objectives. You will also oversee the creation of engaging content for various channels, including town halls, newsletters and digital platforms, ensuring messaging is consistent, transparent and aligned with organizational goals.

Job Responsibilities :

• Craft a future vision that excites and motivates top performers, emphasizing the shift from tactical support to design and consultative selling.
• Create communication plans that generate clear understanding for continued business evolution and technology impacts and benefits.
• Serve as a strategic advisor to the Chase Travel communications team and COO on communication and continuous business evolution.
• Collaborate with cross-functional teams to ensure alignment and effective communication across the organization.
• Support the COO in organizing and delivering regular communications for the 3,000-person Operations organization.
• Communicate with the field advisors on products, policies, training, sales opportunities, new technology, etc.
• Partner closely with HR, Legal, Risk, and Compliance partners, develop strategies to enhance communication with internal stakeholders, and gather and analyze feedback to continuously improve communication efforts.
• Manage communication related to sensitive topics, ensuring empathy and clarity; develop and maintain issues management protocols consistent with firmwide incident management policies and standards.
• Communicate emerging and / or urgent industry news or changes that may affect travel advisors and / or their customers (weather, travel disruptions, geo-political, vendor or regulatory changes, etc.).

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Equal Opportunity Employer / Disability / Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.

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