What are the responsibilities and job description for the CIB - Payment Lifecycle Analyst (Billing Operations) position at JPMorganChase?
Join our team to build your career in a culture that values innovation, creativity and excellence.
As a Payment Lifecycle Team Lead under Billing Operations-Critical Entry Team, you must be able to coordinate with your team effectively and also be able to coordinate with other supporting teams such as Workflow, Quality Control and Research team to address critical issues/escalations within billing. You are expected to handle high sensitive clients and requests on a timely manner and address all concerns of the team. The team lead must also be able to validate all kinds of requests that Critical Entry team does. You must be able to manage and direct overall team activities and monitors progress. Recommend and implement enhancements to improve effectiveness, efficiency of processes and system.
Job responsibilities:
- Coordinate with other teams to ensure a flawless and efficient way to process daily BAU
- Provide training to staff to ensure proficiency in understanding processes, as well as, upstream and downstream process implications
- Manage the timely resolution of and communication related to client and non-client impacting issues.Timely escalation of issues to management is required. .
- Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
- Identify process improvements and error resolution based on root cause analysis
- Understand and be able to articulate daily/monthly/weekly system and process performance.
- Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Required qualifications, capabilities and skills:
- Able to operate independently, follow tight deadlines, organize and prioritize work within a matrix management environment
- Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product.
- Able to prioritize work and multi-task without making errors.
- Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
- Has strong analytical skills and is process oriented.
- Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
Preferred qualification:
- Minimum 2 years of Banking operations experience. Billing-operations experience is preferred.
- Must be fluent in English language: Verbal, written, and conversational.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
