What are the responsibilities and job description for the Client Service Implementation Analyst position at JPMorganChase?
Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment. Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.
As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success. You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision. We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive. Join us to grow your career and make a meaningful difference.
Job Responsibilities
- Collaborate with product, technology, and operations teams to deliver client solutions.
- Analyze requirements and perform testing for Remittance Edge and Receivables Online applications.
- Monitor and update assigned projects, addressing client and operational issues.
- Build profiles and transmissions for Receivables Operations, providing coding specifications.
- Interface with internal service partners and clients to scope needs and mitigate risks.
- Implement and manage client solutions within specified timeframes.
- Provide support and training to team colleagues as needed.
- Coordinate with internal and external parties to ensure timely solution delivery.
- Facilitate issue resolution, user acceptance testing, and training for client implementations.
- Attend client meetings to review project progress and address concerns.
- Identify and escalate risks to minimize potential problems for clients and the business.
Required Qualifications, Capabilities, and Skills
- Bachelor's degree in Computer Science or equivalent work experience.
- Minimum of one year of experience in a similar role.
- Proficiency in using PC/Workstation in a Windows environment.
- Strong verbal and written communication skills.
- Excellent time management, organizational, and planning abilities.
- Demonstrated analytical and logical thinking skills.
- Proven problem-solving capabilities.
- Self-motivated with strong behavioral skills.
- Ability to build and maintain client relationships.
- Attention to detail and client-focused mindset.
- Understanding of technical systems for managing client implementations.
Preferred Qualifications, Capabilities, and Skills
- Intermediate knowledge of line of business processes and procedures.
- Familiarity with business software applications.
- Experience in client relationship management and presentation skills.
- Ability to coordinate and manage internal and external parties for project delivery.
- Experience in facilitating issue resolution and user acceptance testing.
- Strong understanding of risk identification and escalation processes.
Required or Additional Information
- Work schedule: Monday – Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.
- Visa sponsorship is not available for this position.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
