Demo

Client Service Manager - U.S. Alternatives - Vice President

JPMorganChase
Brooklyn, NY Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/3/2025
Job Description

At J.P. Morgan, we are committed to delivering exceptional client service. As a Client Service Manager in Securities Services, you will have the opportunity to build strong relationships with our Alternative clients and ensure their satisfaction with our services.

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of Alternative clients. You will have ultimate ownership for client satisfaction with JP Morgan, pulling together the internal teams and resources required to successfully service your book of business.

Job Responsibilities

  • Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
  • Introduce Senior JPM Management to your clients.
  • Maintain client profiles, and service level documents for your assigned book of business.
  • Complete periodic relationship reviews for your clients.
  • Monitor and manage billing for accuracy.
  • Coordinate client training for proprietary JPM technology.
  • Coordinate service delivery to clients from within JPM, inclusive of staff from internal groups such as operations, accounting, etc., escalating when necessary.
  • Ensure personal and client compliance with all company Policies and Procedures.

Required Qualifications, Capabilities, And Skills

  • Bachelor’s degree.
  • At least five to seven years of experience working at a hedge fund, private equity fund, asset manager, or a financial markets organization focused on servicing alternative clients.
  • Strong Alternatives knowledge, especially fund administration and accounting services.
  • Global Custody and asset servicing experience.
  • Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, and Data Solutions, among others.
  • Strong presentation skills, and comfort communicating detailed information to senior level executives.
  • Effective problem solving, oral and written communication skills.
  • Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM.
  • Ability to prioritize, handle multiple tasks and work with minimal supervision.
  • Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPM.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Client Service Manager - U.S. Alternatives - Vice President?

Sign up to receive alerts about other jobs on the Client Service Manager - U.S. Alternatives - Vice President career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$175,272 - $244,410
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at JPMorganChase

JPMorganChase
Hired Organization Address Chicago, IL Full Time
JOB DESCRIPTION As a Product Manager, Vice President – Talent Attraction and Awareness, you are an integral part of the ...
JPMorganChase
Hired Organization Address Newark, DE Full Time
JOB DESCRIPTION Join the Corporate Treasury Middle Office (CTMO) at JPMorgan, a key part of the TCIO organization, where...
JPMorganChase
Hired Organization Address Newark, DE Full Time
JOB DESCRIPTION If you enjoy solving complex problems, working with big datasets, and working with a global support team...
JPMorganChase
Hired Organization Address Newark, DE Full Time
JOB DESCRIPTION Step into a dynamic role at JPMorgan Chase as a Financial Controller in the Corporate Controllers organ...

Not the job you're looking for? Here are some other Client Service Manager - U.S. Alternatives - Vice President jobs in the Brooklyn, NY area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!