Collections: Loss Mitigation Specialist III

Join our team as a Collections Specialist at JPMorgan Chase, where you will focus on achieving business results while offering options and finding solutions to help our customers. We provide a supportive environment with opportunities for growth and development.

As a Loss Mitigation Specialist in our Collections Team, you will collect on past due accounts and communicate effectively with customers in a metrics-driven environment. You will navigate multiple technologies while staying engaged with customers, demonstrating excellent negotiation and decision-making skills. Your strong customer focus and ability to have detailed conversations will be key to your success.

Job Responsibilities:

• Collect on past due accounts while maintaining a focus on business results.
• Communicate comfortably with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Possess excellent negotiation and decision-making skills, along with strong communication abilities.
• Maintain a strong customer focus, treating customers with respect and responding with empathy.
• Demonstrate sensitivity and compassion in difficult situations.
• Exhibit personal excellence, including punctuality, integrity, and accountability.
• Work independently and as part of a team, thinking critically and exercising independent judgment.

Required Qualifications, Capabilities, and Skills:

• High school diploma or GED required.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Minimum of two years of customer interaction

Preferred Qualifications, Capabilities, and Skills:

• Auto and collections experience preferred.
• Previous negotiation skills are strongly preferred.
• support experience, either by phone or face-to-face, is strongly preferred.
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, is strongly preferred.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans