What are the responsibilities and job description for the Collections Recovery Specialist III - Deficiency Balance Charge Off position at JPMorganChase?
Job Description
Join our team as a Deficiency Balance Charge Off Specialist and make a meaningful impact on our customers' lives. Utilize your exceptional communication and negotiation skills in a supportive environment that values collaboration and professional growth. You'll have the opportunity to work both independently and as part of a dynamic team, all while adhering to regulatory and departmental practices. Embrace a role that values empathy, respect, and exceptional customer service, and take the next step in your career journey with us.
As an Deficiency Balance Charge Off Specialist in our Collections Team, you will take ownership of each customer interaction, demonstrating empathy and respect. You will have the opportunity to work collaboratively with internal departments and contribute to a team that values efficiency and accuracy. This role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional customer service.
Job Responsibilities
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
Join our team as a Deficiency Balance Charge Off Specialist and make a meaningful impact on our customers' lives. Utilize your exceptional communication and negotiation skills in a supportive environment that values collaboration and professional growth. You'll have the opportunity to work both independently and as part of a dynamic team, all while adhering to regulatory and departmental practices. Embrace a role that values empathy, respect, and exceptional customer service, and take the next step in your career journey with us.
As an Deficiency Balance Charge Off Specialist in our Collections Team, you will take ownership of each customer interaction, demonstrating empathy and respect. You will have the opportunity to work collaboratively with internal departments and contribute to a team that values efficiency and accuracy. This role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional customer service.
Job Responsibilities
- Engage with customers in a call center environment through phone-based interactions.
- Demonstrate excellent communication, negotiation, and decision-making skills.
- Communicate effectively in a metrics-driven environment.
- Collaborate with internal departments to provide comprehensive support.
- Maintain efficiency and accuracy by demonstrating proficiency in talking and typing.
- Prioritize tasks to meet deadlines and resolve customer-related matters promptly.
- Utilize an automatic dialing system.
- Adhere to company policies and procedures.
- High school diploma or GED.
- Strong organization and prioritization skills.
- Excellent communication and listening skills for effective interaction.
- Strong attention to detail for accuracy and thoroughness.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Analytical and problem-solving skills to address customer inquiries.
- Previous experience in the auto industry is helpful.
- Comfortable in a fast-paced, consistently changing environment.
- Basic skip tracing experience is strongly preferred.
- 1 years of collection experience is strongly preferred.
- Ability to work overtime as required.
Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
