What are the responsibilities and job description for the Loan Servicing Analyst position at JPMorganChase?
Join our dynamic team in Mortgage Finance Operations and make a significant impact by ensuring seamless funding and paydown processes. Apply today to be part of a collaborative environment!
Job Summary:
As a Loan Servicing Analyst in Mortgage Finance Operations, you will process funding and paydown requests, manage customer accounts, and ensure all service level agreements are met. You will collaborate with various teams and serve as the primary interface with Mortgage Finance customers.
Job Responsibilities:
- Process customer funding and paydown requests
- Balance customer funding and operating accounts
- Maintain facilities, including haircuts and transfers
- Conduct reporting and research
- Utilize various technology applications
- Report defects and enhancements to applications/processes
- Participate in application user acceptance testing
- Drive risk and control agenda
- Prioritize and manage workflow, escalating when necessary
- Analyze loan-level activity and resolve issues
- Address client disputes with effective solutions and demonstrate adaptability
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree from an accredited university
- Minimum 5 years of experience in accounting and collateral management
- Proven ability to work independently with excellent judgment
- Experience reading and interpreting loan documentation
- Experience managing high-volume workflow and account assignments
- Experience in the approval and release of agency forms
- Team-oriented with excellent communication and client service skills
- Highly organized with the ability to manage multiple priorities
- Intermediate knowledge of performance metrics and client invoices
- Intermediate Excel and PowerPoint skills
Preferred Qualifications, Capabilities, and Skills:
- Experience in a hybrid work environment
- Familiarity with Mortgage Finance Online (MFO) website
- Knowledge of securitized products and related compliance requirements
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
