What are the responsibilities and job description for the Loan Servicing Manager II-Wholesale Lending Services position at JPMorganChase?
Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.
As a Loan Servicing Manager within the Structured Loan and Agency Servicing team, you will be primarily responsible for providing operational support for syndicated credit structures agented by JPMorgan or bilateral loans extended to a borrower solely by JPMorgan. This role involves direct interaction with borrowers, lenders, and business partners, as you perform various facets of loan servicing.
Job Responsibilities
- Lead a production team responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative queries, client documentation review etc.)
- Build and cultivate strong business relationships with key stakeholders across the firm, operate as an ambassador for Loan & Agency and Wholesale Lending Services (WLS)
- Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management
- Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)
- Maintain strong oversight of the risk & control environment; represent WLS in various firm-wide risk forums, audit cycles, and operational risk deep-dives
- Identify and drive implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients
- Partner with the Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements
Required Qualifications, Capabilities and Skills:
- 3 years syndicated loan product experience
- Exceptional communication skills
- Strong client-service focus
- Results driven; ability to drive execution; methodical approach to identifying and solving issues
- Fosters a collaborative team environment within and across functional organizations
- Strong presentation skills to senior management forums, executive committees & control groups
- Excellent organizational and influencing skills to drive and implement change across teams & regions
- Experience developing high-performing teams through continuous training and dynamic coaching
Preferred qualifications, capabilities, and skills:
- Undergraduate degree
- LoanIQ Experience
- Acute awareness of operational risks occurring throughout the lending lifecycle
- Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets
- Proven track record in thinking strategically to influence complex business decisions globally
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
