Product Delivery Associate - Digital Content Management

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Collaborate with business, technical, and creative teams to produce and implement content using Adobe Experience Manager (AEM) and related digital content tools.

As a Product Delivery Associate in Digital Content Management, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. You will adhere to strict process guidelines to recommend seamless content delivery.

The Digital Secure Content Production Team at JPMorgan Chase is committed to delivering high-quality, customer-facing web and mobile content. As a Product Delivery Associate, you will collaborate with local and internationally dispersed digital content management stakeholders to deliver and evolve industry-leading digital web and mobile experiences. Utilize a basic understanding of HTML, CSS, XML, and workflow tools like Atlassian JIRA and Confluence to support content production.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Documents blockers and impediments to aid with dependency management and resource availability.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines.
• Author, enter, and manage digital content in AEM and related tools, reviewing alignment with approved content requirements.
• Complete work requests using the Digital Secure Producer work plan, maintaining high standards of quality, efficiency, and accuracy.
• Analyze, diagnose, and resolve content-related and technical issues effectively.

Required qualifications, capabilities, and skills

• 2 years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area.
• Exposure to operational management and change readiness workstream
• Familiarity with content management tools, applications and process
• Basic understanding of the front-end development process, including HTML, CSS, and XML.
• Familiarity in using Atlassian JIRA and Confluence, or similar workflow management tools.

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes
• Familiarity with ADA standards and conformance.
• Experience in usability, information architecture, and content design

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans