What are the responsibilities and job description for the Product Delivery Manager - Service Product position at JPMorganChase?
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward, while escalating opportunities to improve efficiencies and functional coordination
- Develop comprehensive project timelines, utilizing forecasting techniques to improve on-time product delivery and monitor scope while partnering with Product Owners to maintain Program roadmap
- Effectively collaborate with cross-functional teams and stakeholders to align product plans for the future and milestones and align sprint deliverables with program milestones
- Utilize project management and product management tools, including Jira, Advanced Roadmaps, Jira Align, and Monday to plan, execute, and track progress
- Act as a central point of contact for product status, updates, and issue resolution
- Maintain a high level of organization, ensuring that project tasks and dependencies are clearly defined and tracked; Demonstrate mastery of Excel for data analysis, reporting, and forecasting
- Prepare and deliver high-quality presentations to communicate overall program status, challenges, and strategies to stakeholders and executive leadership
- Handle release management administrative activities for product delivery
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Good understanding of delivery and demonstrate implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Bachelor's degree in a relevant field or equivalent work experience
- Experienced in working in Agile Product Development
- Demonstrate experience as a Senior Project Manager with success in managing complex projects
- Expertise in product management tools, particularly Jira, Jira Align, Service Now, Monday and advanced proficiency in Excel for data analysis and reporting
- Demonstrated ability to execute operational management and change readiness activities
- Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely; Excellent organizational skills and self-driven to meet project plans for the future
- Demonstrated ability to monitor and manage project milestones, dependencies, and risks effectively
- Proficient knowledge of the product development life cycle, design, and data analytics
- Excellent interpersonal skills and ability to take ownership of deliverables, and self-motivated
- Demonstrating a high level of personal initiative, good work ethic, achieving challenging plans for the future, and ability to manage multiple tasks simultaneously
- Dependency Management Experience
- Release Management Process
- Service now Experience
- PMP, CSM, or similar certification is a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
