What are the responsibilities and job description for the Senior Product Manager, Small Business Card - Vice President position at JPMorganChase?
JOB DESCRIPTION
All potential candidates should read through the following details of this job with care before making an application.
The Product Manager Sr. role for Small Business Card product will own and deliver capabilities in partnership with the Product Owner / Area Product Owner and Technology teams. The Product Manager will define, refine, accept, prioritize, and execute the product requirements with co-suppliers and scrum teams to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Focused on MVP based product releases, this role results in a superior experience for the customers and the entire organization. This position is part of the Chase Branded Cards organization, a key line of business within Chase’s Consumer & Community Banking group.
As a Senior Product Manager, you will lead the product solution discovery and delivery efforts to modernize how we build Small Business Card products and capabilities. You will collaborate with top talent around the firm to deliver best-in-class product platforms and solutions. Your role will involve enhancing and creating new capabilities and features to improve our customer experience, scalability, reusability, resiliency, overall quality, and availability. You will work closely with design, product, data, and technology leaders across our organization to modernize not just our technology stacks but also our modes of business operations and delivery. You will conduct product solution discovery activities, define, refine requirements under agile framework, prioritize, and execute the product build with scrum teams and co-suppliers to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Your focus will be on Minimum Viable Product (MVP) based product releases, resulting in a superior customer experience for customers, partners, and the entire business organization.
Job Responsibilities
- Understand Small Business Card product platform with UI’s, APIs, services, database, and data-driven insights that deliver unique experiences across the end-to-end card customer journey.
- Support the roadmap of customer experience and real-time availability of data and services.
- Support a product roadmap that balances stakeholder inputs and MVP releases.
- Ability to story map, write user stories, and contribute to the overall work in the team(s) sprints.
- Understand, coordinate, and communicate sprint, testing, and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives.
- Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, and production issues.
- Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews.
- Monitor industry assessments that provide detailed insights into the competitive landscape and best practices.
- Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales) to manage prioritization, resourcing, controls, readiness, and go-to-market plans.
- Attend Agile SCRUM events and provide guidance and feedback to team members.
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities and skills
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We
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