What are the responsibilities and job description for the Technology Support Lead - Customer Authentication Platforms position at JPMorganChase?
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Sector's Identity and Access Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience with Automation and Configuration tools like Ansible, Puppet, Chef
- Experience with scripting languages (e.g., Bash, PowerShell) to automate tasks and manipulate data
- Experience of concepts and principles behind DevOps, SRE, CICD etc.
- Experience with platform skills (Linux, UNIX and Windows)
- Experience with application & middleware support knowledge
- Experience in handling critical application outages in an large scale operations and driving root cause analysis and remediation
- Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics, Dynatrace and Splunk, etc.
- Experience with Agile and full software development life cycle disciplines
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Working knowledge of Cloud Engineering and understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferred Customer authentication experience preferred
ABOUT US
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
