What are the responsibilities and job description for the Workflow Solution Program Manager, Vice President position at JPMorganChase?
Job Description
The Integrated Workflow Solutions (IWS) team is responsible for making change management “easy”, streamlined, and efficient for all stakeholders involved. As part of the IWS team, you will join a group of professionals responsible for solving complex operational challenges, transforming business processes, and introducing automation that improves efficiency, as well as identifying opportunities for alignment.
The IWS team is searching for a candidate with a strong strategic automation and control mindset to be responsible and accountable for managing automation deliverables across various pillars of Control Management. The candidate is empowered to add value and make an impact from day one. In Control Management you are exposed to a challenging and rewarding environment, where a wide range of investment and banking activities require creative solutions. While we remain prepared and informed to drive innovation each day, our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career and master new skills for the future.
Job Responsibilities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
The Integrated Workflow Solutions (IWS) team is responsible for making change management “easy”, streamlined, and efficient for all stakeholders involved. As part of the IWS team, you will join a group of professionals responsible for solving complex operational challenges, transforming business processes, and introducing automation that improves efficiency, as well as identifying opportunities for alignment.
The IWS team is searching for a candidate with a strong strategic automation and control mindset to be responsible and accountable for managing automation deliverables across various pillars of Control Management. The candidate is empowered to add value and make an impact from day one. In Control Management you are exposed to a challenging and rewarding environment, where a wide range of investment and banking activities require creative solutions. While we remain prepared and informed to drive innovation each day, our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career and master new skills for the future.
Job Responsibilities
- Automation program manager - managing direct reports and key stakeholders as they work to develop automation solutions across workflow, repository, dashboard, and bot applications
- Building and maintaining strong relationships with key partners across multiple regions to to re-engineer processes and deliver innovative solutions providing business value, efficiency gains, and process improvements
- Manage key senior leadership metrics, including driving the team to deliver automation initiatives on time, and escalating any issues in a timely manner
- Maintain program roadmaps identifying clear objectives and key results, tracking effectiveness of deployed solutions
- Perform requirement gathering, analysis, automated solution design, assist development, testing, and implementation
- Partner with the other teams to deliver integrated solutions with a focus on superior client experience
- Follow Agile development methodologies
- Ideally, be able to also design and develop workflow process and user interface using citizen-developer applications
- Proficiency working in Microsoft Office Suite (Word, Excel, PowerPoint), Confluence, Alteryx, Tableau
- Working knowledge of JavaScript, JSON, REST APIs to support workflow development is a plus
- Strong problem solving and analytical skills
- A curious mind that prefers to go deep to understand details
- A positive attitude and team spirit with exceptional interpersonal and collaboration skills
- Strong communication and project management skills; experience driving complex projects to a wide variety of stakeholders
- Strong collaboration, partnership, and influencing skills – ability to interact with colleagues at all levels
- Flexible, with the ability to manage multiple and shifting priorities in a dynamic work environment
- Creative problem-solving skills – ability to approach an issue / initiative with an innovative yet pragmatic, commercially reasonable approach to achieve desired outcomes
- Possess a sense of urgency and resourcefulness with strong ability to anticipate issues and a passion for driving best practices
- Careful attention to detail, with keen ability to quality check own work and the work of others
- Ability to directly address / identify conflict and obstacles and escalate as appropriate
- Business process re-engineering and analysis experience:
- Challenging the status quo, current processes and tools to find the most efficient solution possible
- Ability to look through to the root cause of issues and assist with efforts to define creative solutions
- Bachelor’s Degree or equivalent preferred
- 8 years of relevant experience; business transformation, process automation, or equivalent experience in financial services industry - experience in data analytics is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
