Senior Account Supervisor, Public Relations - 20Two Studio

Who are we?

Recently named Travel Agency of the Year by The PR Net, 20Two Studio is a PR and social agency passionate about bold storytelling for lifestyle brands in the travel, hospitality, and wellness industries. We are spirited and strategic, and on our team, you'll accelerate your career by working on creative, meaningful, ROI-driven campaigns, telling compelling stories, and leading with a passion to connect our clients with brand-building awareness and success. Being a part of this team, you'll aid in the Studio's commitment to its clients and staff through an honest approach, creative integrity, and a real passion for awesomeness. The Studio's full client roster can be found here.

At 20Two Studio, we care about our company culture and believe in a work-life blend, encouraging our employees to learn and grow through travel experiences outside of the workplace. We work with established, emerging, and rising brands whose qualities are equally mirrored in the teams that represent them.

Who are you?

You bring a time-tested roster of media relationships and proven experience pitching successful storylines for luxury travel / hospitality brands. You have a pulse on what's trending in the industry, know what questions to ask your clients to find compelling, timely storylines, and aim for coverage that drives qualified leads to the clients you represent. You have a strong understanding of the luxury travel and lifestyle industries and thrive on brokering partnerships for your clients that bring awareness to the target audiences that matter most.

In addition to your established client and media relationships, you are a humble leader : no task is too small to roll up your sleeves and dive in when your team members need support. You have supported at least one direct report's professional growth through proactive mentorship and authentic relationship building - you have cheered on their successes, advocated for stretch assignments when they're ready, and had candid conversations needed to foster continual growth and trust. You're motivated, passionate, and working diligently to be a go-to industry expert for media, clients, and your agency team. If this sounds like you, then please read on.

The Role

As the Senior Account Supervisor, you are taking a bigger role in strategy and thought leadership, getting those impressive powerhouse placements, mentoring your teams, managing direct reports (helping them set goals to continue growing and developing), and conducting annual reviews. You're implementing agency practices, crafting and delivering workshops, and leading culture initiatives. By this point, you have account oversight, ensuring all initiatives are moving forward, your client service delivery is exceptional, and you're starting to manage account profitability and growth on smaller accounts. You're growing your accounts, so in this role, it's less about attending FAMs and more about guiding your teams so that they can successfully attend them. There are still some very targeted media relations, mainly focused on larger hits and a few very specific, targeted pitches.

Duties and Responsibilities

Account Client ManagementTake a larger role in planning and strategy, asking for Leadership help when needed in creating direct impact on client-directed financial goals / initiativesImplement strategy and evaluate the performance of KPIsDeftly navigate Harvest to see how your team's spending their time and can often make quick changes with help from the Leadership team to ensure everyone (teams and clients) remains happyOversee collective account workflowAct as a trusted and valuable partner to ClientsLiaise directly with clients while also encouraging the Publicist or Senior Publicist on your account to have visibility too (with the occasional behind-the-scenes guidance)Media Relations

Demonstrate deeper media relations expertise by delivering more impactful hitsGroom your teammates to grow their media relations skill-set through behind-the-scenes coaching or bringing them with you for meetings with key journalistsFocus on brand-building media relations meetings (pitching, organizing media visits, reviewing and approving media lists) while occasionally dividing big lists with your team when neededNew Business

Help with new business ideation and / or closing deals because of your niche expertise and strong leadership presenceTeam Leadership

Manage direct report(s), providing leadership, guidance, feedback and coaching to direct report(s) and account teams both in person and remotelyTransition from being a manager into being a leader - a subtle shift requiring more trust in your teams as you become less involved in the day-to-dayControl the flow and quality of your team's account work, as you are often directly responsible for client retention / growthProvide support and guidance for account team membersManage your direct reports, helping them set goals to continue growing and developing, coaching and offering feedback, and conducting check-ins and annual reviews20Two Studio / Industry

You've found a niche for yourself and are expanding into being the agency go-toImplement agency practicesIdentify skill gaps and craft / deliver workshops or learning opportunities to address those gapsFind opportunities to join related groups / attend relevant conferences to help you growUnderstand and be able to discuss social media, our capabilities and how social weaves into your accounts / campaignsResponsible for developing two educational workshops each yearOther

And other tasks, projects, or duties as requiredExperience

College Degree or comparable experience requiredAt least 7 years of public relations experience in the hospitality, culinary, travel, tourism, restaurant and / or consumer lifestyle arenasMust have stellar client and media referencesMust have strong and proven relationships with local, regional and national media contactsMust have strong, effective and proven management skillsRequirements

Ability to travel for client needsAdvanced proficiency in Microsoft Excel, Office, PowerPoint & Adobe SuiteExcellent verbal and written communication skillsExcellent interpersonal skillsExcellent organizational skillsMust be able to identify and resolve problems in a timely mannerHigh-energy, positive self-starter who is willing to go above and beyond to make a difference in a dynamic organizationCreative problem solver and decision maker with a proven track record of delivering resultsProven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects to completion with minimum guidance and acute attention to detailAbility to think strategically but act tacticallyMust have a valid passport for international travelBenefitsThe following benefits description applies to a Senior Account Supervisor role. We prioritize hiring for talent and are open to more experienced candidates. Total compensation will reflect the candidate's experience and title offered.

20Two Studio offers a competitive benefits package, including :

Competitive base salary : $88,000 - $92,000, commensurate with experienceCommission opportunitiesYear-end discretionary bonusMonthly Cell Phone StipendCompany contributions to medical, dental, and vision insurance premiums401K with employer matchAccrued PTOBirthday PTOFlexible Release FridaysHotel trade with our world-class clients (complimentary stays across our entire portfolio)Hybrid office schedule (2-3 days in office)Corporate ClassPass discountsPet insurance discountsMilestone gifts at 1, 5, and 10 yearsAnnual holiday and summer parties, plus regular socialsOngoing training and development opportunities

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYJ Public Relations (J / PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

J / PR and Studio recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. J / PR and Studio may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

Salary : $88,000 - $92,000