What are the responsibilities and job description for the Integration Application Liaison position at JPS Health Network?
Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road :
1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.
When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org / careers, or www.teamacclaim.org.
Job Title :
Integration Application Liaison
Requisition Number : 39272
Employment Type : Full Time
Division : COMMUNITY HEALTH
Compensation Type : Salaried
Job Category :
Business / Professional
Hours Worked : 7am-4pm OR 8am-5pm
Location :
Access Resource Center
Shift Worked : Job Description :
Description : The Integration Application Liaison - CHC assists the assigned population of team members / departments within the Community Health Division with assigned application functionality and technical support. This position examines and determines information needed for the purpose of improving system knowledge, providing resources to the customer base, and providing ongoing support.
Typical Duties :
- Continuously rounds in assigned departments to provide ongoing application functionality and end-user instruction for assigned team staff (Call Center Agents, PCCS, RNs, LVNs, MAs, etc.).
- Trains end-users on proper use of assigned application workflows.
- Works with staff individually to provide 1 : 1 application guidance. Documents each 1 : 1 interaction to submit to leader.
- Supports the Community Health Division by communicating at regular intervals, the progress of engagement, and acting as a conduit while routing concerns to the appropriate resource. Identifies, documents, and tracks issues, escalating as appropriate for timely resolution.
- Ensures new applications or modifications have been communicated thoroughly and meets customer specifications.
- Creates application specific (Epic, GNAV, WFP, etc.) "How To", Hot Topic" and "Upgrade" resources for the staff as reference. Creates communication newsletter with assigned staff focus for CHC.
- Attends applicable trainings and meetings to stay abreast of assigned application (Epic, GNAV, WFP, etc.) upgrades or workflow enhancements. Participates in various support staff meetings in assigned departments.
- Provides support with customization of application specific (Epic, GNAV, WFP, etc.) content and provides refresher training as needed. Arranges and provides demos as requested.
- Participates in various work teams and groups to recommend solutions contributing to system / workflow issue resolution. Assists and facilitates adoption of new technologies contributing positively to patient care and safety.
- Utilizes rev cycle and ambulatory workflow knowledge to evaluate workflow challenges and patient safety initiatives. Communicates with application teams as needed to ensure challenges are addressed.
- Supports new application go-live events.
- Completes rounding logs and status update logs to submit to leader.
- Completes administrative tasks and responds in a timely manner to emails, phone calls and voicemails as outlined by internal procedures and guidelines.
- Participates in customer service feedback initiatives (on-site surveys, electronic surveys, etc.).
- Local travel to multiple clinic sites will be required.
- Performs other related duties as assigned.
Qualifications :
Required Education and Experience :
Preferred Education and Experience :
Required Licensure / Certification / Specialized Training :
Preferred Licensure / Certification / Specialized Training :
Location Address : 1400 Circle Drive
Fort Worth, Texas, 76119
United States
