What are the responsibilities and job description for the NICE CXONE engineer position at JRD Systems?
Job description:
- 5 years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
- 4 years of experience programming in one or more of the following languages: C#, C , Java, JavaScript, Python.
- 3 years of experience with NICE CXOne Studio.
- 5 years experience developing, maintaining, and troubleshooting webservice API calls.
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
- *NOTE – Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.
