Administrative Assistant

Description

As an Administrative Assistant, you are responsible for managing and responding to our customer reviews, ensuring a positive experience for our residents and maintaining our company’s reputation, and other administrative objectives set by the asset management team.

The How…

• Your focus is on the three-plus years of business administration experience to identify and resolve customer problems or complaints, ensuring a positive customer experience. 
• You will utilize your administration skills to gather customer feedback and report trends to help improve products and services. 
• You like to create solutions while collaborating with senior leadership to address complex issues and ensure customer service satisfaction.
• You look to positively impact people’s lives by providing a genuine desire to assist and satisfy customers. 

The Details…

• You will work full-time, Monday through Friday.
• We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its

401(k) plan after 60 days of employment. New employees accrue 80 vacation hours in the first year and earn paid sick leave per state or local requirements*. Eligible employees also receive paid holidays for ten holidays each year**.

About JRK…
JRK Property Holdings is a vertically integrated private equity real estate company with $6 billion in assets in 26 states. The company has been one of the country's most prolific buyers of multifamily properties, consistently ranking among the top owners and managers in the NMHC top 50 rankings. JRK’s time-tested ability to identify attractive investment opportunities and reposition properties physically and operationally has helped JRK deliver outsized risk-adjusted returns to investors over the past 30 years. JRK has more than $6.5 billion in buying power through its fully discretionary multifamily and hospitality funds. Since its inception, JRK has owned and operated 13 limited, full-service, and boutique hotels in top-tier markets nationwide. With the newly raised hospitality fund, JRK is expanding its hospitality division to rival the size of our multifamily division.

We can’t be an industry leader without you. Apply Now!

*The Company provides at least 40 hours of Paid Sick Leave per year in states with no state mandate. **To be eligible for holiday pay, employees must have completed 30 days of employment as of the holiday date.

Qualifications

Required Skills and Abilities

• Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, and maintains confidentiality
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
• Proficiency in using social media platforms and review management tools
• Experience in customer service, communications, or a related field.
• Ability to function well in a fast-paced, high-volume environment
• Proficient with Microsoft Office Suite or related software

Education and Experience

• Proven experience in an administrative support role in a professional office environment
• Discretion and confidentiality when handling sensitive information
• A bachelor's degree in business administration or a related field is preferred

Physical Requirements

• Expected work hours: 7:30 to 5:00, Monday through Friday, with occasional weekends
• Travel: May need to use a personal vehicle for work on occasion
• Work environment and physical demands: General office environment
• FLSA Status: Nonexempt

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

JRK Property Holdings is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Salary : $65,000 - $75,000