IT Support Analyst

JRS Pharma offers an exciting Shredder Operator opportunity at our main facility in the U.S. Cedar Rapids, IA. If you have an eye for detail, professional style and a passion for IT, we want you on our team.

JRS Pharma is a leading manufacturer of excipients, offering a complete portfolio of solutions for the global health science industry. Our excipients portfolio includes: high functionality excipients, binders, disintegrants, lubricants, functional fillers, thickeners, stabilizers, carriers and coatings. In addiction to our wide range of excipients, we offer excellent technical support and biopharma services to address the needs , the JRS Group has over and formulation challenges of our customers.

We are dedicated to serving the health science industry worldwide. Founded in 1878, the JRS Group has over 140 years of experience. Our R&D centers, production sites and sales offices, as well as our technical support team and award-winning customer service team offer our customers the most cost-effective and fast time-to market solutions.

Essential Duties and Responsibilities:

Provide 1st level IT infrastructure and office automation support to user community. Troubleshoot and resolve common IT issues in person, by telephone and various remote view/support utilities as appropriate. Maintain IT back-office processes for stable operations and assist with desktop hardware and software deployment. Support various functions and and projects which may be initiated by IT or by other business functions.

This is a hands-on position requiring general knowledge of Intel-based computing, Microsoft Windows operating systems, Microsoft Office and various other office automation applications.

• Respond to help desk request from IT Data Center customers.
• Maintain inventory of consumables for printers, fax, copiers, and other related equipment
• Install new workstations, add-on software and peripheral equipment as needed
• Support and assist other IT projects as directed
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

• Associates degree or equivalent experience in IT.
• Minimum 2 years experience working in corporate IT support function.
• Knowledge and experience with the following:
• Intel-based computing
• Windows Operating Systems
• Microsoft Security Domain / Microsoft Active Directory
• Peripheral devices including printers, fax machines, internal and external devices
• Able to work occasionally varying schedule
• Ability to travel between regional locations as needed
• Available for occasional air travel to other US locations
• Available for on-call duty as required
• Special certification or licensure requirements, computer skills, communication skills, and/or other specific requirements preferred:
• Microsoft Windows 10 and beyond
• Microsoft Office 2016
• Microsoft Office 365
• Microsoft MCSE Certification beneficial
• CompTIA (ITF , Tech , A , Network ) and equivalent
• Knowledge of IT frameworks (ITSM, ITIL, COBIT and related)
• Understanding of concepts – network connectivity (switching/routing), VPN,
• Other skills required
• Well organized.
• Professional attitude.
• Good communication and customer service skills.
• Strong analytical skills.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs