Genesys Architect

Job Title: Genesys Architect
Location: Canton, MA and Louisville, KY (Day 1 On-site)
Duration: 12 Month Contract
Interview mode: Video

Role Description:

Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc

Profile Specification
Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omnichannel experience in integration with multiple digital channels
Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Collaborate with cross functional team for creating optimal solution and development

Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.