ServiceNow Business Analyst

- ServiceNow Business Analyst

Project Location Dallas, TX OR Jersey City, NJ OR Tampa, FL OR Boston, MA 3 days onsite in a week

Project Duration- 6 months C2H

Visa-:

Your Responsibilities

• Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting
• Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria
• Break down complex requirements into logical workflows, data structures, and business rules
• Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions
• Create process documentation, user stories, use cases, and user acceptance criteria
• Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations
• Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications
• Conduct design walkthroughs and feedback sessions with stakeholders and end users
• Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards
• Ensure alignment with risk and control practices

Qualifications Required:

• Bachelors degree or equivalent experience
• Minimum 5 years of experience as a Business Analyst in enterprise software delivery
• Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
• Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team
• Proven ability to document functional requirements, process flows, and system interactions
• Exceptional communication skills with both technical and non-technical audiences
• Experience with Service Catalog items, workflows, roles/groups, and form configurations
• Proficiency in facilitating UAT, training, and stakeholder demos

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundation Certification

Preferred Qualifications:

• Additional ServiceNow certifications (e.g., Certified Application Specialist, Certified Implementation Specialist)
• Familiarity with ServiceNow governance models and platform best practices
• Experience with ServiceNow integrations
• Experience with the Common Services Data Model (CSDM)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.