NY District Leader

Description

District Leaders are strong collaborators and influential leaders. They are directly responsible for the overall operation of multiple restaurant locations in an assigned district. The District Leader maintains company standards for these locations and utilizes company assets and resources to develop and grow field personnel, identify and capitalize on business opportunities, and maximize profits.

The District Leader’s guidance and leadership ensure their teams provide exemplary guest service, high-quality food, and safe products. They foster a culture of innovation and efficiency by enthusiastically driving people development by implementing training initiatives in JSC Management Group’s franchise operations. Additionally, District Leaders head operations and provide training support for new restaurant location openings, new product implementation, policy and procedure implementation, and the ongoing monitoring of product quality and the customer experience.

The District Leader plays an integral strategic role in the success and growth of the company. They are responsible for implementing operations and business strategies designed to achieve objectives with a focus on driving sales, traffic, and profits. They select, manage, and build a team of Restaurant Leaders and Assistant Restaurant Leaders responsible for the district restaurant locations.

The District Leader partners with the cross-functional leaders of Operations, Human Resources, and the franchisee. As a member of the Leadership Team, the District Leader works closely with the Executive Team to ensure operations receive the necessary support. Additionally, holding district meetings and attending and contributing to restaurant leadership team meetings is necessary for consistency, accountability, and team cohesion.

Successful District Leaders are comfortable working with all employee groups and understand how to effectively motivate and encourage their teams. The position necessitates strong leadership abilities, self-motivation, and detail-orientation without losing sight of the overall scope and vision of a project. District Leaders must have strong oral and written communication skills that effectively convey sophisticated concepts, insights, and recommendations in a compelling manner to various audiences.

As each day brings both triumphs and new challenges, District Leaders must be resourceful and independent problem-solvers, while retaining confidence in the decisions and processes they implement. They possess the ability to quickly assess relevant information and issues to make the best and most effective decisions. While supports and resources are readily available, the District Leader is able to work with minimal direction.

It is critical that the candidate pursues excellence, possesses a passion for the QSR industry, and demonstrates a strong desire to make a positive impact in the lives of others. As JSC Management Group’s objective is to become the employer of choice, District Leaders must conduct themselves with positivity and integrity and demonstrate success.

Requirements

The District Leader will select, build, and develop restaurant leadership teams and maintain proper staffing in the restaurants within their district to ensure efficient restaurant operations. The core of people development lies in leadership and leader development. Note that this position requires travel between Buffalo, Rochester and Syracuse, NY.

• Directly responsible for the performance of all Restaurant Leaders in the assigned district

• Facilitate open communication with all reporting staff regarding operational results and provide resources and support and any necessary corresponding corrective action

• Provide Restaurant Leaders with monthly action plans with clearly defined expectations, follow up to ensure proper execution, and analyze the results for immediate action

• Maintain active involvement in the recruiting, interviewing, and hiring of Restaurant Leaders and other key-location personnel

• Implement and facilitate company promotions and activities throughout the assigned district

• Collaborate with the leadership team to define strategic company objectives and contribute to the company’s overall financial objectives and business goals

• Actively lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with company standards, safety standards, and legal requirements

• Monitor restaurant opening activities and lead timely training and support, marketing, and staffing assistance, within budgetary and quality standards

• Cultivate a benchmark of leadership and talent to deliver desired results and support future growth

• Establish and drive performance goals by providing ongoing feedback, coaching, and development to enhance the team's performance and capability

• Facilitate open communication and encourage continuous performance improvement from all team members

• Identify individual and team skill and developmental areas of opportunity and provide the necessary resources to improve and advance the areas identified

• Foster a positive environment of excellence by consistently recognizing employees who demonstrate exemplary work ethic and ability, initiative, achievement, and innovation

• Exemplify JSC Culture by understanding and demonstrating JSC Core Values and instilling them in others

JSC Management Group Culture

JSC Management Group is not just a company, it is a culture in which individuals thrive to exceed expectations through serving others.

Our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture.

Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other and see our teams as a reflection of our leaders and the values they exemplify.

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Leader Development Responsibilities

• Provide training and development opportunities to all members of the leadership team to create potential leader candidates Create and host training sessions in capacities and at times conveniently accessible to employees
• Complete shift assessments on all manager/ leader trainees, including working three shifts with each trainee until they complete all assessments satisfactorily (leader trainees may not run a shift alone until this assessment is completed)
• Assist Restaurant Leaders in identifying leader candidates
• Follow up on all aspects of training and development

Training Responsibilities

District Leaders are to effectively utilize all JSC supplemental training resources, including position-specific training packets.

Administrative and Financial Responsibilities

The District Leader must administer, analyze, and enforce appropriate restaurant-level financial controls to ensure proper accountability of company funds. This would include, but is not limited to, Gross Profit Variance and costs, inventory, cash, sales, budgetary expenses, and employee turnover. They are responsible for the oversight of mall restaurant locations’ preparedness for the additional demands of holidays and school vacations (see attachment).

Personnel Responsibilities
The District Leader is responsible for hiring and terminating employees. They are also responsible for providing performance appraisals, merit increases, and promotions (within policy) for all restaurant leadership. District Leaders are expected to exercise excellent judgment and decision-making in all employee relations and personnel actions (i.e., timely performance evaluations, conflict resolution handling, disciplinary actions, employee counseling, etc.). The goal is to foster an atmosphere of cooperation, enthusiasm, and professionalism within each restaurant and among the district.

Expansion Opportunity Responsibilities
The District Leader will assist with new restaurant openings. They will support the new Restaurant Leader with day-to-day opener and closer training and assisting with daily operations until the proficiency level is manageable for the newly appointed Restaurant Leader.

EMPLOYMENT DETAILS

The position involves a variable 50/55-hour work week. The hours for this position are semi-flexible, however, normal working hours are from 9:00 am to 7:00 pm, with one day off during the week and one day off during the weekend. There is an expectation of a night-restaurant visit once per week. There are specific deadlines and duties that need to be completed on certain days of the week or month that may be outside of the typical work schedule or hours.

CONFIDENTIALITY AND DISCRETION

The District Leader must maintain the confidentiality of all company and employee information and must not discuss such matters outside of JSC Management Group, LLC. District Leaders must always conduct themselves with integrity and trustworthiness. Tact and discretion must be used in all dealings with all employees and vendors to maintain a positive image of JSC Management Group, LLC.