What are the responsibilities and job description for the Account Manager position at JSI Janitorial?
Full-Time / Part-Time Full-Time Description For over 45 years, JSI have developed a reputation of being one of Ohio's premier janitorial providers, with over 950 professionals, we proudly serve the entire state of Ohio.EMPLOYEE PERKS Medical, Dental & Vision Life Insurance covered by JSI Great 401k match Casual work atmosphere Generous PTO and HolidaysGENERAL RESPONSIBILITIES Develop members of their team to support company initiatives. This includes working primarily the same shift as the majority of direct reports. Establishes and maintains excellent customer relations through daily contact and site visits at assigned accounts, taking all actions necessary to ensure completion and quality of required scope of work. Performs quality assurance inspections of assigned accounts and acts appropriately based on results to ensure all work has been completed in compliance with specific scope of work. Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff. Communicates regularly with staff in a professional and responsive way to discuss performance and development goals. Ensures all associates are properly trained at assigned accounts with a focus on long term retention. Maintains a safe work environment for self and employees by enforcing the company's safety, recognition and training programs. Handles administrative duties of assigned account to include, but not limited to : Documentation of employee performance and safety, and maintaining inventory of necessary supplies. Understands supply budgets and labor costs of assigned accounts and operates effectively within established budget guidelines. Executes company core values and ensures compliance with company policies and processes. Other tasks or duties as assigned by the Operations Manager.EXPERIENCE & SKILLS 5 years of experience in Commercial Cleaning. 3-5 years of supervisory experience within account management. Working knowledge of Microsoft Word, Excel, and Outlook. Strong commitment to high-level service and quality standards. Demonstrated ability to coach, motivate, develop, and lead teams. Willingness to work a variable schedule to include day, evening, and night shifts. Willingness to travel. Valid Driver's License.LEADERSHIP & DEVELOPMENTDirectly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.COMPETENCIES Strong, professional written and verbal communication skills. Proactive and energetic personality. Excellent planning, organizational, and time management skills with minimum supervision. Ability to work against deadlines and handle multiple projects at once. Ability to effectively interact with personnel at all organization levels. Desire to contribute to the success of the Company. Dedicated, hardworking and innovativeWORK ENVIRONMENTThis job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.PHYSICAL DEMANDSThe ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others.This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors. Becoming a team member offers you the chance to be part of a company culture that cares about its employees. We offer individualized training for each employee that comes on board and the opportunity to advance from within.This position is currently accepting applications.This position is currently accepting applications.
