Job Title: Guest Service Representative

Location: JSK Hospitality

Reports to: Front Desk Supervisor/General Manager

Job Overview:

JSK Hospitality is seeking a customer-focused and highly motivated Guest Service Representative to join our team. As a Guest Service Representative, you will be the first point of contact for our guests, providing them with an exceptional experience from check-in to check-out. This is an excellent opportunity for individuals who are passionate about delivering outstanding service and are looking to grow their career in the hospitality industry. Come grow with us!

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner upon check-in and check-out.
• Assist guests with check-in/check-out procedures and ensure a smooth, efficient process.
• Answer phone calls and respond to guest inquiries regarding room rates, services, and hotel amenities.
• Handle reservations, modifications, and cancellations through various channels, including phone, email, and in-person requests.
• Process guest payments and ensure accurate billing information is maintained.
• Provide guests with information about local attractions, dining options, transportation, and other hotel services.
• Ensure guest requests, complaints, and concerns are addressed promptly and professionally.
• Assist in maintaining the hotel’s front desk area, ensuring it is clean, organized, and well-stocked with necessary materials.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure an excellent stay.
• Monitor and maintain security of guest information and property.
• Lift, carry, and move luggage or other items as needed, with a requirement to lift up to 25 pounds.
• Assist with the preparation and management of daily guest reports and other administrative tasks as needed.
• Ensure that all hotel policies and procedures are followed, including safety and emergency protocols.
• Maintain a professional and welcoming demeanor at all times.

Qualifications:

• Must be able to lift, carry, and move items up to 25 pounds (e.g., luggage).
• Previous experience in guest services, customer service, or hospitality is preferred, but not required.
• Strong communication and interpersonal skills, with the ability to interact with guests and team members in a courteous and professional manner.
• Ability to work efficiently in a fast-paced, multi-tasking environment.
• Strong attention to detail and problem-solving skills.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Basic computer skills and familiarity with hotel property management systems is a plus.
• A positive, team-oriented attitude and willingness to go above and beyond for guest satisfaction.

Physical Requirements:

• Must be able to stand, walk, bend, and reach for extended periods of time.
• Ability to lift, carry, and move items up to 25 pounds.
• Ability to perform repetitive tasks and maintain energy levels during long shifts.

Come Grow With Us! At JSK Hospitality, we are committed to providing opportunities for growth and advancement within our company. This is a fantastic entry-level position with the potential for future development and career progression in the hospitality industry. If you are passionate about guest service and looking for a place where you can build a rewarding career, come grow with us!