What are the responsibilities and job description for the Guest Service Representative position at JSK Hospitality LLC?
We are seeking a Guest Service Representative to join our team at the Holiday Inn Mishawaka. As the first point of contact for our guests, you will play a key role in providing exceptional customer service and ensuring a positive guest experience. This is an exciting opportunity for a detail-oriented, customer-focused individual to thrive in a fast-paced and rewarding hospitality environment.
Key Responsibilities:
- Greet and check in guests with a warm and friendly attitude.
- Handle guest inquiries, complaints, and requests efficiently and professionally.
- Process guest reservations, cancellations, and modifications using our reservation system.
- Provide guests with information about the hotel’s services, amenities, and local attractions.
- Handle cash, credit card, and billing transactions with accuracy.
- Ensure the front desk area is neat, organized, and welcoming.
- Assist with guest check-outs and ensure all billing is correct.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Ensure the safety and security of guests by following hotel procedures.
Requirements:
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Positive attitude, friendly demeanor, and a passion for providing outstanding customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
About JSK Hospitality:
JSK Hospitality is one of Northern Indiana’s leading hospitality management, investment, and development companies. We’re dedicated to breaking the mold of the traditional hospitality industry by fostering innovation and growth. Headquartered in South Bend, Indiana, JSK is known for its exceptional properties and commitment to creating remarkable guest experiences.
If you have a passion for customer service and want to be part of a dynamic team, we encourage you to apply for the Guest Service Representative position at Holiday Inn Mishawaka.
Apply Today and Join Our Team!
