Operations Supervisor

Job Description: Operations Supervisor

Location: South Bend, IN, 46637

Skills Required:

• Hotel Management - One year (preferred)
• Hospitality - One year (preferred)
• Experience or knowledge of hotel and brand standard requirements
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
• Must have solid long-range planning and development skills.
• Excellent organizational and prioritization skills.
• Ability to work independently.
• Superior customer service skills.
• Excellent communication and presentation skills.
• Able to work a flexible schedule.

Primary Duties:

• Manage according to the brand standards and JSK standards to instill a passion for customer service in all associates of the hotel.
• Partner with the GM to recruit, develop, manage, and monitor performance of employees while making any recommendations for disciplinary or other actions.
• Supervise and manage the work of various departments within the hotel.
• Help develop and implement operational policies and procedures to ensure high-quality guest services, efficient operations, and adherence to safety regulations.
• Hire, train, and supervise staff, including setting performance standards, monitor progress, and provide feedback and coaching as needed.
• Conduct regular inspections to ensure that the hotel meets quality standards, and identify areas that need improvement.
• Respond to customer feedback and issues.
• Ensure complaisance with healthy, safety, and sanitation regulations, as well as hotel policies and procedures.
• Maintain accurate records and reports related to the hotels operations
• Assist with creating schedules.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Service:

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Ongoing:

• Other Duties as Assigned
• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as needed

About JSK:

JSK Hospitality is on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively, and aggressively breaking the mold of the hospitality industry. As one of Northern Indiana's top hospitality management, investment, and development companies, JSK is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels in the world. We are proudly headquartered in South Bend, Indiana, surrounded by high-performing investments in all of Northern Indiana. With the advantage of hands-on experience, we’re changing the way the hotel world looks.

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekends as needed