Guest Service Agent

**Job Summary:** As a Guest Service Agent, you will play a crucial role as the initial point of contact for our guests. Your primary responsibilities will include welcoming guests with professionalism, providing information on hotel amenities and local attractions, handling guest inquiries and complaints efficiently, and ensuring smooth check-in and check-out processes. Additionally, you will be responsible for operating phone systems, performing night audit duties, and maintaining a tidy front desk area. **Duties:** - Greet and welcome guests in a friendly and professional manner - Register guests, assign rooms, and gather necessary information - Provide details about hotel services, facilities, and nearby attractions - Address guest inquiries, requests, and complaints promptly and courteously - Process guest check-ins and check-outs accurately and swiftly - Operate phone systems, take messages, and transfer calls as required - Perform night audit tasks such as balancing accounts and preparing reports - Maintain cleanliness and organization at the front desk area **Experience:** - Previous experience in guest services or hospitality is advantageous - Familiarity with night audit procedures is a bonus - Proficiency in using phone systems and front desk equipment is essential - Bilingual or multilingual abilities are highly valued As a Guest Service Agent, your dedication to exceptional customer service and meticulous attention to detail will ensure our guests have a positive experience throughout their stay. This role may involve working evening shifts, weekends, and holidays; therefore, multitasking skills, problem-solving abilities, and effective communication are vital. Experience in hospitality or hotel management is a plus. Join our team of committed professionals dedicated to delivering outstanding service to our guests. We offer competitive compensation packages and opportunities for career advancement within our organization. If you possess the qualifications mentioned above and are enthusiastic about this opportunity, please submit your application through our designated online platform. We eagerly anticipate reviewing your application.

*This postion requires Front Desk Agent to be on their feet up to 8hrs"

Job Types: Full-time, Part-time

Pay: $13.50 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Hammond, IN 46323 (Required)

Ability to Relocate:

• Hammond, IN 46323: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $14