What are the responsibilities and job description for the Director of Operations and Project Management. position at JSpire Recruiting?
Nutmeg State Financial Credit Union has created a fantastic opportunity to join its growing and thriving team as the Director of Operations and Project Management.
This individual will oversee the day-to-day operational activities while managing strategic projects to ensure efficient service delivery and alignment with organizational goals. In this role, the individual must have exceptional project management skills within a fast-paced environment, with the ability to multi-task, flex, and pivot based on the overall business initiatives. The Director will be a key contributor working closely with senior leadership to optimize resources, enhance the member experience, and support organizational growth through merger & acquisition activity while ensuring compliance with industry regulations and standards.
Reporting to the SVP of Technology and Operations, the Director will bring a hands-on approach and knowledge of digital and project management software experience with their core vertical system, Keystone. The Director will lead a team of eight (8) individuals, fostering a collaborative, results-oriented culture and encouraging innovation and accountability through the member service journey.
A bachelor’s degree in business administration, Operations Management, Project Management, or a related field is required. A minimum of seven years of financial services experience with increasing levels of management in a leadership role is needed. PMP, Lean Six Sigma Black Belt, or similar process optimization certification is preferred. Experience with multiple financial software systems, core banking platforms, and technology solutions for enhancing member service, including online banking and mobile applications, is required.
About Nutmeg State Financial Credit Union:
Nutmeg State Financial Credit Union (NSFCU) is a member-owned, not-for-profit financial cooperative headquartered in Rocky Hill, Connecticut. With combined assets of $720 million and over 50,000 members, Nutmeg State Financial Credit Union's core focus is strengthening communities through relationships and providing a sense of belonging. Membership at Nutmeg State Financial Credit Union is open to you if you are a member of the Community Impact Fund, or if you live, work, worship, attend school or volunteer in Hartford County, Middlesex County, Tolland County, New Haven County or the Fairfield County towns of Bridgeport, Shelton, Stratford, Trumbull, Fairfield, Norwalk and Westport, CT. Membership requires a savings (share) account with a $5 minimum balance requirement.
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