IVR Senior Developer

Job Summary

The Developer designs, develops, and tests solutions based on the functional and technical specifications to meet quality & performance requirements. They are expected to be proficient in C#, Microservices, Cloud Architecture and API's, to develop applications. The developer approaches software holistically, catering to both user experience and functionality. The developer dabbles in emerging technologies (e.g., machine learning, internet of things and Artificial Intelligence etc.) to develop solutions that improve business performance (e.g., proactive customer service, outage management, grid balancing, fraud detection, IoT security).

The Senior level performs assigned tasks under minimal guidance from Team Leader.

Job Responsibilities

• Support and enhance a Natural Language Interactive Voice Response (IVR) solution.
• Collaborate with business users, system analysts, developers, and ecosystem partners to bring innovative ideas from conception to launch at scale.
• Assist in analyzing and researching new and existing products, procedures, and / or workflow needs associated with business systems.
• Work in an iterative / Agile environment and be a strong team player.
• Adopt emerging technologies and launch products / services faster with rapid prototyping & iterative methods.
• Proven ability to take prototypes to production, following engineering best practices.
• Build, configure, or customize the technical solution (reusable components, preconfigured solutions, cloud solution and services)
• Work very closely with the System Architect and multiple Technology teams to champion the adoption of patterns, platforms, and tools to support the usage and conformity of solution architecture.
• Manage automation and monitor application integration as code iteratively goes through assembly and product tests.

IVR Senior Developer

Basic Qualifications

Preferred Qualifications