What are the responsibilities and job description for the Community Care Navigator position at JSSA?
Mental Health Services – Community Care Navigator
JSSA’s Mental Health Services (MHS) department has an immediate opening for a full-time Community Care Navigator to join our growing team addressing economic insecurity. This position will report directly to the Supervisor of Behavioral Health Support Services and will be part of the Behavioral Health Support Services Team within MHS. We are a dedicated team of behavioral health professionals committed to providing cutting-edge services, programs, and support for children, adults and families.
Responsibilities:
· Engage with referred individuals and families to triage and assess needs stemming from economic insecurity. Complete necessary engagement and assessment tools.
· Develop an individualized, comprehensive plan of care clearly outlining the goals to be met utilizing community resources and creative interventions.
· Provide in-depth care navigation within a Systems of Care framework to support individuals in the Greater Washington region who require substantive assistance and navigation of resources to meet the needs related to economic insecurity.
· Serve as a facilitator, advocate, liaison, and partner working with individuals/families to connect to needed supports and services ensuring interventions meet needs.
· Identify services and resources to support the successful implementation of interventions.
· Identify and address gaps in services and supports which prevent the successful implementation of interventions and support individual/family with navigating barriers until resolution.
· Develop understanding of services and supports in the region and establish working partnerships where appropriate to be utilized in the continuum of support as needed.
· Support the J-Caring Community Resource line during assigned shifts to support callers with connection to needs.
· Engage and support financial assistance applicants to complete their application process and connection to needed resources.
Position Qualifications:
· Bachelor’s degree in social work, psychology, or a related field required.
· Minimum of 2-3 years of experience performing the duties outlined above in DC, MD or VA.
· Experience navigating social welfare systems.
· Must be proficient working in virtual environment and comfortable engaging supervisory and team support.
· Proficient computer/database skills (Microsoft Office), minimum of 2 years of experience working with an electronic health record or similar technology related to service delivery.
