(Senior) Field Service Engineer

JOB SUMMARY

Troubleshoots and repairs service issues on equipment in the field in a timely manner, performs startup on tools at customer's site and provides customer's training. Performs customer retrofits in the field and PLC programming when required.

DUTIES & RESPONSIBILITIES

• Non-Remote) Able to : (a) travel both domestically and internationally, (b) up to 75% of the time, and (c) within 4 hours' notice if needed.
• Remote) Able to : (a) travel both domestically and internationally, (b) up to 100% of the time, and (c) within 4 hours' notice if needed.
• Able to listen to the customer and troubleshoot problems and translate them into action items to repair.
• Able to repair equipment in the field.
• Able to train customers on equipment maintenance and operation.
• Able to read blueprints, electrical schematics and plumbing schematics.
• Able to wire point to point wiring and solder according to blueprint.
• Able to assemble electrical including bundling wires in a neat and easy to access manner labeling all wires.
• Able to recognize electrical relays, controllers, switches and understand their use.
• Able to assemble valves, fitting and plumbing components leak tight.
• Able to write PLC code using ladder logic and troubleshoot code.
• Able to accurately wand time and materials on Global Shop
• Able to use power hand tools safely and efficiently including but not limited to drill motors, solder, multi-metes, crimpers, stud weld gun and drill presses.
• Able to weld various plastics such as pvc-c, pvdf, and halar.
• Able to communicate accurately with the customer and factory.
• Able to follow company procedures and document service issues, schematic changes, blueprints, etc.
• Able to contribute to team effort by cooperating, contributing, and sharing knowledge and skills.
• Responsible for other duties and task as assigned and, in some circumstances, may be completely unrelated to this position

JOB REQUIREMENTS

WORK ENVIRONMENT AND EMPLOYEE EXPECTATIONS