What are the responsibilities and job description for the Automotive Service Advisor position at JT AUTO REPAIR?
Overview
This is a rare opportunity to join our team. We are adding to our team of Customer Experience Professionals. Are you a Rockstar Service Advisor that puts your customers experience first and foremost while aligning with our company's vision? If so then we want you on our team.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of recommended services and repairs based on vehicle inspections, and the customers plan for the vehicle.
- Utilize your experience in customer relations to answer customer inquiries regarding vehicle maintenance and repairs.
- Present services that enhance vehicle performance and reliability.
- Coordinate with service technicians to ensure timely completion of services.
- Maintain accurate records of customer interactions, service orders, and vehicle history.
- Follow up with customers during and post-service to ensure satisfaction and address any concerns.
- Stay updated on industry trends, new technologies, and best practices in automotive service
Requirements
- Proven experience in customer service and sales.
- Strong understanding of vehicle maintenance and repair to maintain reliable and safe transportation for the customer
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to upsell services effectively while maintaining customer trust.
- Strong organizational skills and attention to detail in managing service orders and customer records.
- Mechanical knowledge that allows for effective communication with technicians regarding repairs and maintenance tasks.
- A commitment to providing exceptional customer service in a fast-paced environment.
Join our team as an Automotive Service Advisor and play a vital role in delivering outstanding automotive care while building lasting relationships with our customers.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Employee discount
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Springfield, OR 97477 (Required)
Ability to Relocate:
- Springfield, OR 97477: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000