What are the responsibilities and job description for the Community Outreach / Customer Service Representative position at JT Capital Group?
We connect local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.
Community Outreach / Customer Service Representatives lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.
Responsibilities of the Community Outreach / Customer Service Representative role:
- Initiate service education, customer acquisition, and sales process through direct contact with local community members
- Prepare for consumer interactions through entry-level training and independent research on the network-managed services and capabilities in our local region
- Clarify current needs and wants with customers and determine their telecommunication solutions based on client offerings and capacities
- Build and utilize relationships with client representatives to outsource customer inquiries that may need additional service information
- Connect with management and other Customer Service team members to review client expectations, sales metrics, customer service results, and production goals
Qualities of an Ideal Candidate:
- Genuinely interested in problem-solving, creative thinking, and helping/servicing others
- Feels comfortable asking questions to management or more senior members of the Customer Service or Sales teams during training and hands-on work
- Has primary knowledge of customer service, sales, communications, marketing, or business
- Can achieve both individual and collaborative goals through time management, discipline, and organization
- Exhibits professional and personal communication skills, whether it is within the office or speaking with customers
We are looking to welcome someone who seeks progress and will join our team to become a hands-on part of client development and market growth!
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